Your Healthcare Rights and Responsibilities

For more than 20 years, Montserrat has provided the highest quality gastroenterology and general surgery services to communities throughout Queensland. 

We place great importance on keeping our patients well informed, safe, and supported throughout their care journey. While our doctors, medical staff, and patient services team guide patients to make informed decisions about their healthcare, it’s equally important that patients understand their rights and responsibilities.

The Australian Charter of Healthcare Rights

The national standard outlining what you can expect when accessing specialist care with Montserrat is set out in The Australian Charter of Healthcare Rights.

We encourage all patients to watch this video as a quick and convenient way to better understand their rights and responsibilities.

For hearing impaired people, this video is also available in Auslan sign language.

Important Resources

Learn how to get the most out of your healthcare and understand your rights and responsibilities as a private patient by exploring the links below:

Top Tips for Safe Healthcare
What you should know to get the most out of your healthcare.
Learn More
Australian Charter of Healthcare Rights
Know your healthcare rights.
Learn More
Ask the Right Questions
Create a personalised list of questions to ask your doctor in a few simple steps.
Use Question Builder

Know your Healthcare Rights

Every patient of Montserrat has the right to:

  • Receive a clear explanation as to why the medical procedure or treatment plan is recommended
  • Receive information about expected outcomes, risks, potential side effects, and treatment alternatives if available
  • Discuss any matter regarding your health or care that is important to you
  • Request an interpreter if you do not understand English well
  • Have time to consider the proposed healthcare plan or discuss it with a relative, friend or support person
  • Seek a second medical opinion and consent, refuse, or withdraw consent at any time without affecting your doctor–patient relationship
  • Expect healthcare and service of the highest quality and to be informed of any likely out-of-pocket expenses before your procedure
  • Know that your personal medical details and identity are treated as strictly confidential
  • Know that you will be treated with courtesy and have your ethnic, cultural and religious practices respected

Your Privacy Rights

You also have legislated privacy rights, including the right to:

  • Be informed about what happens to your health record
  • Have choice and control over the information collected
  • Access your health record and request corrections if something is inaccurate
  • Be told why and when a health service provider may need to share your information, for example, to ensure you receive safe and coordinated care
Our experienced team of healthcare professionals are here to provide you with personalised care and support.